How do I change my Direct Debit details?
Do you have a Direct Debit mandate in place with us that you would like to change in some way? You've got a couple of options to do this.
Option 1. Contact GoCardless
Contact GoCardless on 020 7183 8674 between 9am - 6pm Monday to Friday. After going through a couple of security questions, they can update your Direct Debit Details for you.
GoCardless is our payment partner for collecting payments via Direct Debit.
Option 2. Cancel and set up a new one
- Email firstname.lastname@example.org and we'll cancel your Direct Debit.
- Wait for confirmation from us that it's been cancelled.
- Click here to set up a new Direct Debit.