What happens if I don’t pay?

Are you wondering what happens if you don’t pay one or more of your invoices? Here’s what you can expect...

Before we get to that

Payment reminders

We’ll have sent several email reminders to you and any other payment contacts added to your Elements account.

Cancelled a Direct Debit?

If a Direct Debit is cancelled with money still owing, this must be paid.

No longer work for the company?

If you no longer work for the company that you used our services for, we still expect to be paid.

A debt collection agency will be instructed

Your debt will be passed to a debt collection agency and they’ll send you a Letter Before Action (LBA) detailing the debts and extra fees owed.

Important! Extra fees become due here and will be added to your debt.

Extra fees

In accordance with our Terms of Service and with statutory Late Payment Legislation, ALL the following fees will be added to the debt already owed...

  • Interest at a rate of 8% + the Bank of England base rate.
  • Debt recovery costs of between £40 – £100.
  • Other ‘reasonable costs’ in recovering the debt including but not limited to the cost of instructing a debt collection agency.

Legal action

Depending on the situation and/or amount owing, you or your company could be subject to one of the following...

  • County Court Judgment (CCJ)
  • Insolvency proceedings
  • Winding up proceedings

How can I make payment?

  1. Login to your Elements account.
  2. Go to My account > Invoices and locate your UNPAID invoice(s).
  3. Click the 'INV' link in the first column to open the invoice.
  4. Click the green Pay Now button (top left).

Alternatively, if you have a PDF version of the invoice, click link ‘View and pay online now’ (find this just under the Visa and Mastercard logos).

I dispute the debt, what can I do?

If you wish to dispute the debt or you feel there is an error on your account, please contact us on 0330 808 1616 or email [email protected] as a matter of urgency.

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