How does payment via credit/debit card work?

Are you looking for info and FAQs on adding a credit/debit card to your Elements account to automate payments? This article contains all you need to know!

This page is about automated card payments. For info on manual payments click here.

Key points

  • Ideal for occasional and one-off clients wanting to automate payments.
  • Pay for your order at the point the order is placed.
  • Perfect if you want to pay for each order separately.
  • Get a separate invoice for each order once it's complete.
  • To add a Visa or Mastercard to your Elements account click here.

What are the benefits?

  • Enter your card details just one time, not every time you order.
  • Less admin work for you as payments are automatic.
  • No payment reminders or risk of overdue invoices.

How do I add a card to my Elements account?

  1. Login to your Elements account.
  2. Click the 'gear icon' (top right).
  3. Go to My account > Billing > How do you want to pay?
  4. Select ‘Credit/debit card (Pay as you go) and click ‘Save changes’.
  5. After the page refreshes, click ‘Add card‘ and enter your card details.

When do you collect payment?

At the point you place an order.

If the price changes after an order has been placed e.g. due to an amendment request for additional object removal, or more files are added to the order, then another payment will be collected for the cost of the additional work.

Will I get an invoice?

Yes, the invoice will be sent to you at the point the order is completed. All your invoices can also be found on the Invoices section of your Elements account. Learn more.

What will show on my bank/card statement?

ELEMENTS PROPERTY. (Please be aware, for some banks, it may show STRIPE).

What types of card do you accept?

Visa and Mastercard.

How do I check if I’ve added a card?

  1. Login to your Elements account.
  2. Click the 'gear icon' (top right).
  3. Go to My account > Billing.
  4. Make sure ‘Credit/debit card’ is selected and click ‘Save changes’.
  5. If you have a valid payment card in place, you’ll see a message like this...

Do I need to add a card for each Elements account?

If you are a multi-branch agency and have separate Elements accounts for each branch, then a card needs to be added to each account – you can use the same card.

I’ve just added a card, can you collect payment for old invoices?

Yes, we can collect payment for invoices raised before the card was added. If you have old outstanding invoices, no further payment action is required from you.

How do I change or update my payment card?

  1. Login to your Elements account.
  2. Click the 'gear icon' (top right).
  3. Go to My account > Billing > How do you want to pay?
  4. Make sure ‘Credit/debit card’ is selected and click ‘Save changes’.
  5. Click ‘Update card‘ and enter your new card details.

How do I remove a card from my Elements account?

You can remove a card from My account Billing. Alternatively, please email billing@elementsproperty.co.uk and remove it.

I’m not based in the UK, how does currency conversion work?

You’ll be billed in £GBP. If you’re overseas using a different currency, then your bank will charge a small currency conversion fee. Please contact your bank for the specific costs of conversion.

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