Why can't I create an account?
Are you trying to create an Elements account but nothing happens when you click a button?
What's the issue?
- Using Internet Explorer? Don't. Instead, use Chrome or another modern browser.
- Need to clear your cache? Sometimes things just get clogged up, see below.
How do I clear my cache?
- How to clear your cache in Google Chrome.
- How to clear your cache in Firefox.
- How to clear your cache in Safari.
- How to clear your cache in Microsoft Edge.
How do I find out what browser I'm using?
Visit https://whatbrowser.org/. If it says ‘Internet Explorer’ then you know what to do!
Some other issue?
Please email firstname.lastname@example.org.