Why did I get a 'Payment still due' notification?

Have you recently placed an order, but shortly after, a 'Payment still due' email has landed in your inbox? Here's why.

Why am I seeing this?

It could be one of a few things...

  1. Your card payment failed.
  2. Your bank requires multi-factor authentication (in line with SCA Regulations).
  3. You didn't click the 'Pay now' button at checkout.

What should I do now?

Head over to My orders to complete the payment process.

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