How do I send additional/updated files?
Do you have additional or updated files to add to an order? Here's your options for getting them to us.
Floorplan Conversion orders
An updated floorplan sketch/file is very useful when amendments are required to help us get your plan just right. Upload these when placing an amendment request.
- Login to your Elements account.
- Go to My orders > Completed.
- Find the order, go Action > Request an amendment.
- Click the button to choose the file from your computer.
Got an email from us? Just reply to that with the files attached. Or email firstname.lastname@example.org and include the order number in the email subject.
If you've got several files or files that are too big for email attachments, you can send them quickly and easily using the free service WeTransfer.
- Go to wetransfer.com (choose the free option, you don't need an account either).
- Drag and drop your files anywhere on the WeTransfer page.
- In Email to enter email@example.com.
- In Your email enter your email address.
- In the Message enter the order number and any info we'll need to know.
- Click Transfer.