Why have you emailed me about a duplicate account?

Problems logging in and/or received an email about a duplicate account?

What’s going on?

It means an Elements account already exists for your branch or organisation. Please note, only one account per branch is permitted.

Can I add more users to my account?

You can't add more users, but you can add additional people to receive order notifications. See How do I change who receives order notification emails?

Can other branches have their own account?

Yes, branches in different locations with a different address can set up their own account and benefit from a free trial.

What should I do next?

Please reply to the email to confirm which account you’d like to keep. If we don’t hear back from you, we’ll merge and keep the original account.

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