Why have you emailed me about a duplicate account?
Problems logging in and/or received an email about a duplicate account?
What’s going on?
It means an Elements account already exists for your branch or organisation. Please note, only one account per branch is permitted.
Can I add more users to my account?
You can't add more users, but you can add additional people to receive order notifications. See How do I change who receives order notification emails?
Can other branches have their own account?
Yes, branches in different locations with a different address can set up their own account and benefit from a free trial.
What should I do next?
Please reply to the email to confirm which account you’d like to keep. If we don’t hear back from you, we’ll merge and keep the original account.