Why have you emailed me about a duplicate account?

Problems logging in and/or received an email about a duplicate account?

What’s going on?

It means you or someone in your company has registered a new Elements account when one already exists for your branch or organisation. Please note, only one Elements account per branch is permitted.

Everyone using your Elements account should use the same login email and password that was used to create the original account.

Can I add more users to my account?

You can't add more users, but you can add additional people to receive order notification emails. Please see How do I change who receives order notification emails?

Can other branches have their own account?

Yes, branches in different locations with a different address can set up their own account and benefit from a free trial.

What should I do next?

Please reply to the email to confirm which account you’d like to keep. We’ll merge the accounts to leave only one for your branch. If we don’t hear back from you, we’ll merge and keep the original account.

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