Why can’t I place an order?
Trying to place an order but can't? Before continuing, it may be worth taking a quick look at How do I place an order? just to check you're doing it right.
If you see Whoops! Something's not right popup then click here >
Things to check
- Files on a memory card or in the cloud? Move them to your computer first.
- Using Internet Explorer? Switch to Chrome, Firefox, Safari or Microsoft Edge.
- Troublesome browser plugin? Try turning them off.
- Slow upload? See Why do my images take a long time to upload?
Things to try
- Try placing the order from a different computer.
- Clear your cache; learn how to clear your cache.
- Add https://app.elementsproperty.co.uk to a ‘safe list’ in your antivirus software.
- Connecting to the internet using an ethernet cable.
Advanced browser settings
Visit https://whatsmybrowser.org and check the following...