How does billing work?
Are you wondering about payment options, when you’re billed, invoices, contracts, minimum usage requirements and all other things billing?
What payment options are available?
- Direct Debit (Pay monthly)
- Credit/debit card (Pay as you go)
- Manual payment (30-day terms available on request)
To learn more about each, see What payment options are available?
Am I billed monthly or per order?
The choice is yours. For frequent users, we recommend paying monthly via Direct Debit. For occasional or one-off users, paying via credit/debit card is the one.
Is there a contract or minimum usage requirement?
No. Simply place orders whenever you need us.
How much do your services cost?
For full details, please see Pricing.
Where do you send invoices?
Invoices are sent to the login email address on your account and to any additional payment contacts you've added in My account > Invoices > Billing contacts.
Can I change the name on the invoice?
Yes. Update the company/person name in My account > Invoices > Invoice settings.
What if I want to stop using your services?
As there’s no contract, you can just stop using us at any point. If a Direct Debit is active, you are in full control of this and can cancel it anytime.
Where do I direct any billing queries to?
Please email [email protected]